Quality Management

The QMS according to ISO 9001

By implementing a quality management system certified according to ISO 9001, we ensure that our products and services consistently satisfy our customers’ requirements – and at a high quality level.

The QMS according to ISO 9001 helps us to:

• Design our operational processes transparently so that every process is traceable and efficiently organised.
• Continuously increase customer satisfaction – because your wishes and needs are at the centre for us.
• Reduce errors and costs by regularly reviewing and optimising our processes.

The Process-Oriented Approach

A key principle of ISO 9001 is the so-called process-oriented approach: This means that all essential workflows are systematically accompanied, documented and reviewed for optimisation potential – even when they are already functioning well. With ISO 9001 we show you that we do not leave quality to chance, but manage and improve it with a clearly structured and proven system.

Understanding of Quality in the Company

• Quality is part of our corporate culture.
• Every employee bears responsibility for quality.
• Error prevention rather than error correction.

Quality Assurance in Production

• Inspection plans and goods-receiving examinations (SAP inspection lots)
• In-process inspections
• Final inspections with documented results

Risk Management and Error Prevention

• Application of FMEA (Failure Mode and Effects Analysis)
• Use of the Q-notification in SAP in case of complaints
• Use of 8D-reports for complaints
• Cause analysis, implementation of corrective measures and effectiveness checks

Training and Competence Development

• Regular training on quality standards
• Regular training on the optimal functional use of SAP Q-notification
• Internal further training to promote quality awareness
• Use of a qualification matrix for relevant tasks

Supplier Quality

• Conducting supplier audits
• Assessment systems for supplier evaluation
• Collaboration for continuous quality improvement